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Whether you have a question about your order or it’s your first time using our service, view our FAQ’s for quick answers or send us a message.

Customer service

VAT Nr: NL001649444B54
Chamber of Commerce, Amsterdam: 74564943

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Frequently Asked Questions

If you have entered the wrong delivery address, please contact us as soon as possible at We will pass the new delivery address to our rider and do our best to get your order to you.

After placing your order, it will be delivered within a maximum of two hours to the specified address.

It is easiest if there is someone to collect your order at the specified address. This way, we can deliver your order personally and ensure it has been received. We can also drop it off at the hotel reception. You can indicate your preferences in the delivery notes during checkout.

Yes, we deliver to any location in Amsterdam. We are happy to deliver your order to your residence, office, hotel, accommodation, apartment, etc. We can leave it at reception. You can provide details during checkout.

See our return policy for more information about returning your order. It is also possible to exchange products (while stocks last).

Your order will be delivered as soon as possible in Amsterdam, within two hours. In order to offer this flexibility, it is not possible to choose a specific delivery date/time.

Currently, our services are only available in Amsterdam. In the future, we hope to launch our services in other cities. To stay informed of the latest developments, sign up for our newsletter below.

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